Getting Help | For Schools or Districts | JoeZoo

Getting Help for G Suite Administrators


User: G Suite Administrators

Accessing the JoeZoo Help Centre

Administrators can access the JoeZoo Help Centre in the following three ways:

JoeZoo Express Add-on

  1. Open Google Docs and click open the “Add-ons” tab at the top
  2. Click on “JoeZoo Express” and then “Open JoeZoo Express”
  3. Click the “Help” icon at the top right of the JoeZoo Express add-on

JoeZoo App

  1. Sign into the JoeZoo App at joezooapp.com

  2. Click the Question Mark icon at the top right corner

JoeZoo Website

  1. In your web browser, go to getjoezoo.com

  2. Click “Help Centre” at the top right corner of the top navigation bar 


Navigating the JoeZoo Help Centre

Administrators can use the search bar to search the JoeZoo Help Centre by keywords. Administrators will view a list of results and can choose the appropriate resource according to their user and product type.

Administrator Resources 

Administrators can view all user-specific resources by clicking on G Suite Resources. This will show all G-Suite resources organized by user type (administrator, teacher, and student).

User Guide for G Suite Administrators

Administrators can view the User Guide for G Suite Administrators here

FAQ

Administrators can view frequently asked questions (FAQ) on the G Suite FAQ page. The FAQ section provides answers to general (not user-specific) questions. Clicking on a specific question will direct administrators to an article with the answer.


Submitting a Support Ticket

Only administrators and teachers subscribed to a PRO package will be able to submit a ticket to JoeZoo’s Support Team. JoeZoo cannot communicate with students due to the privacy policy in place. Administrators can submit a support ticket in the following ways:

JoeZoo App

  1. Sign into the JoeZoo App at joezooapp.com

  2. Click the button with your first name, located at the far right of the top navigation bar

  3. Select the “Support Resources” category 

  4. Scroll down to “Support Ticket” to select the type of ticket

  5. Under “Support Message”, input a subject and your question(s)


Support & Professional Development Resources

Administrators looking for additional JoeZoo support and professional development resources can visit JoeZoo’s Youtube Channel.







    • Related Articles

    • Getting Help for G Suite Teachers

      User: G Suite Teachers Accessing the JoeZoo Help Centre Teachers can access the JoeZoo Help Centre in the following three ways: JoeZoo Express Add-on Open Google Docs and click open the “Add-ons” tab at the top Click on “JoeZoo Express” and then ...
    • Getting Help for G Suite Students

      User: G Suite Students Accessing the JoeZoo Help CentreStudents can access the JoeZoo Help Centre in the following ways: JoeZoo Express Add-on Open Google Docs and click open the “Add-ons” tab at the top Click on “JoeZoo Express” and then “Open ...
    • Adding Domains for G Suite Administrators

      User: G Suite Administrators Adding Domains If a school or district uses multiple Google Domains for teachers (e.g. teacherdomain.org)   and/or students (e.g.  studentdomain.org), administrators will need to add these additional domains on JoeZoo.  ...
    • User Guide for G Suite Administrators

      User: G Suite Administrators Introduction to User Guide Welcome to the User Guide for G Suite Administrators. This user guide is designed to provide necessary setup instructions and helpful resources for administrators implementing JoeZoo within ...
    • User Guide for G Suite Teachers

      User: G Suite Teachers Introduction to Guide Welcome to the User Guide for G Suite Teachers. This user guide is designed to provide necessary setup instructions and helpful resources for teachers implementing JoeZoo within their classrooms. Teachers ...