Getting Help | For G Suite Students | JoeZoo

Getting Help for G Suite Students


User: G Suite Students

Accessing the JoeZoo Help Centre

Students can access the JoeZoo Help Centre in the following ways:

JoeZoo Express Add-on

  1. Open Google Docs and click open the “Add-ons” tab at the top
  2. Click on “JoeZoo Express” and then “Open JoeZoo Express”
  3. Click the “Help” icon at the top right of the JoeZoo Express add-on

JoeZoo App

  1. Sign into the JoeZoo App at joezooapp.com
  2. Click the Question Mark icon at the top right corner

Navigating the JoeZoo Help Centre

Students can use the search bar to search the JoeZoo Help Centre by keywords. Students will view a list of results and can choose the appropriate resource according to their user and product type.

Student Resources

Students can view all user-specific resources by clicking on “G Suite Resources”. This will show all G-Suite resources organized by user type (administrator, teacher, and student).

User Guide for G Suite Students

Students can view the User Guide for G Suite Students by clicking on “Student Guide” under the “G Suite Resources” icon.


FAQ


Students can view frequently asked questions (FAQ) on the G Suite FAQ page. The FAQ section provides answers to general (not user-specific) questions. Clicking on a specific question will direct students to an article with the answer.


Submitting a Support Ticket

In compliance with JoeZoo's Privacy Policy, Terms of Use and most prevailing privacy laws, JoeZoo support staff will not respond to direct student messages in any channel - Help Centre, email, or social media.

Students must ask their school administrator or teacher to contact JoeZoo on their behalf and the JoeZoo support staff will respond directly to the administrator or teacher.

Additional Support Resources

Students looking for additional JoeZoo support resources can visit JoeZoo’s Youtube Channel.




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