FAQ | Troubleshoot | JoeZoo

G Suite FAQ: How do I troubleshoot if my browser does not load the JoeZoo web app or the JoeZoo Express add-on?


User: G Suite Administrators, Teachers, and Students


When a user’s internet browser does not load the JoeZoo App or the JoeZoo Express Add-on, users should follow the following steps to clear their browser’s cache and force a hard reload.


Chrome Browser Settings

  1. Open your web browser
  2. Open Google Docs to open the JoeZoo Express add-on OR go to the JoeZoo web app at joezooapp.com
  3. Click “View” at the top menu of your web browser 
  4. Click “Developer” to open up the developer menu
  5. Click “Javascript Console” to open a console section (it will open at the bottom or the right side of the web browser)
  6. Right click the “Refresh” button to the left of the web address field of your browser
  7. Select the “Empty Cache and Hard Reload” option


Safari Browser Settings

  1. Use this article for steps to clear your cache on Safari.
  2. Press the Shift key and click Reload (circular arrow icon to the right of the URL) to force a hard reload


Firefox Browser Settings

  1. Use this article for steps to clear your cache on Firefox.
  2. For Mac users, press Shift+Command+R to force a hard reload
  3. For Windows users, press Ctrl+F5 or Ctrl+Shift+R to force a hard reload



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