Getting Help | For Schoology Administrators | JoeZoo

Getting Help for Schoology Administrators

User: Schoology Administrators

Accessing the JoeZoo Help Centre
Administrators can access the JoeZoo Help Centre in the following ways:
  1. In your web browser, go to support.joezooapp.com

Home Page

  1. In a web browser, log into your Schoology account 
  2. Click "JoeZoo App" in the App Centre drop-down menu at the top right 
  3. On the Home Page, click the "User Guide" (question mark icon) or click the "Visit Help Centre" button 



Navigating the JoeZoo Help Centre

Administrators can use the search bar to search the JoeZoo Help Centre by keywords. Administrators will view a list of results and can choose the appropriate resource according to their user and product type.

Administrators Resources 

Administrators can view all user-specific resources by clicking on the "Schoology Resources" button in the JoeZoo App Help Centre. This will show all Schoology resources organized by user type.

User Guide for Schoology Administrators

Administrators can view the User Guide for Schoology Administrators here

FAQ

Administrators can view frequently asked questions (FAQ) on the FAQ Page in the JoeZoo App Help Centre. The FAQ section provides answers to general questions. Clicking on a specific question will direct teachers to an article with the answer.

Submitting a Support Ticket

Only teachers and administrators will be able to submit a ticket to JoeZoo’s Support Team. JoeZoo cannot communicate with students due to the privacy policy in place, so teachers or administrators must contact JoeZoo on their behalf. Administrators can submit a support ticket in the following way:

JoeZoo Help Centre 

  1. On the Home Page, click the "Visit Help Centre" button 
  2. Click into an administrator or teacher resource
  3. Click the "Submit a Ticket" button at the bottom of the webpage


Support & Professional Development Resources

Administrators looking for additional JoeZoo support and professional development resources can visit JoeZoo’s Youtube Channel.

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