Getting Help | For Schoology Students | JoeZoo

Getting Help for Schoology Students


User: Schoology Students

Accessing the JoeZoo Help Centre

Students can access the JoeZoo Help Centre in the following ways:
  1. In your web browser, go to support.joezooapp.com

Home Page

  1. In a web browser, log into your Schoology account 
  2. Click “Courses” at the top left corner, then select a course
  3. Click "JoeZoo App" in the vertical menu on the far left 
side
  4. On the Home Page, click the "User Guide" (question mark) icon or click the "Visit Help Centre" button 



Navigating the JoeZoo Help Centre

Students can use the search bar to search the JoeZoo Help Centre by keywords. Students will view a list of results and can choose the appropriate resource according to their user and product type.

Student Resources 

Students can view all user-specific resources by clicking on “Schoology Resources” in the JoeZoo App Help Centre. This will show all Schoology resources organized by user type.

User Guide for Schoology Students

Students can view the User Guide for Schoology Students here

FAQ

Students can view frequently asked questions (FAQ) on the FAQ Page in the JoeZoo App Help Centre. The FAQ section provides answers to general (not user-specific) questions. Clicking on a specific question will direct students to an article with the answer.

Submitting a Support Ticket

In compliance with JoeZoo's Privacy Policy, Terms of Use and most prevailing privacy laws, JoeZoo support staff will not respond to direct student messages in any channel - Help Centre, email, or social media.

Students must ask their school administrator or teacher to contact JoeZoo on their behalf and the JoeZoo support staff will respond directly to the administrator or teacher.


Support & Professional Development Resources

Students looking for additional JoeZoo support resources can visit JoeZoo’s Youtube Channel.



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