Getting Help | For Schoology Teachers | JoeZoo

Getting Help for Schoology Teachers

User: Schoology Teachers

Accessing the JoeZoo Help Centre

Teachers can access the JoeZoo Help Centre in the following ways:
  1. In your web browser, go to support.joezooapp.com

JoeZoo App Home Page

  1. In a web browser, log into your Schoology account 
  2. Click “Courses” at the top left corner, then select a course
  3. Click "JoeZoo App" in the vertical menu on the far left 
side
  4. On the Home Page, click the User Guide icon (question mark) or click the "Visit Help Centre" button 



Navigating the JoeZoo Help Centre

Teachers can use the search bar to search the JoeZoo Help Centre by keywords. Teachers will view a list of results and can choose the appropriate resource according to their user and product type.

Teacher Resources 

Teachers can view all user-specific resources by clicking on the "Schoology Resources" button in the JoeZoo App Help Centre. This will show all Schoology resources organized by user type.

User Guide for Schoology Teachers

Teachers can view the User Guide for Schoology Teachers here

FAQ

Teachers can view frequently asked questions (FAQ) on the FAQ Page in the JoeZoo App Help Centre. The FAQ section provides answers to general questions. Clicking on a specific question will direct teachers to an article with the answer.

Submitting a Support Ticket

Only teachers will be able to submit a ticket to JoeZoo’s Support Team. JoeZoo cannot communicate with students due to the privacy policy in place, so teachers must contact JoeZoo on their behalf. Teachers can submit a support ticket in the following way:

JoeZoo Help Centre 

  1. In a web browser, log into your Schoology account 
  2. Click “Courses” at the top left corner, then select a course
  3. Click "JoeZoo App" in the vertical menu on the left 

  4. On the Home Page, click the "Visit Help Centre" button 
  5. Click the "Submit a Ticket" button at the bottom of the webpage


Support & Professional Development Resources

Teachers looking for additional JoeZoo support and professional development resources can visit JoeZoo’s Youtube Channel.



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