In this article we explain to teachers, Google Administrators and parents how to submit a support ticket to JoeZoo.
Who Can Submit a Support Ticket
JoeZoo takes student privacy very seriously.
We do not ask students for any personal information when they are setting up their JoeZoo Express add-on, other than their Current Age for COPPA and FERPA compliance, and have a policy against communicating with students.
Accordingly, we will only reply to support requests from teachers and Google Administrators that have subscribed to our paid JoeZoo packages.
If a student needs assistance with JoeZoo, we recommend that they ask a teacher or parent to submit a support request on their behalf as we will not respond to their direct requests.
To submit a support ticket to JoeZoo Support, follow these steps:
From the JoeZoo Express add-on, click the "Help" button found at the top of the add-on
From the GetJoeZoo.com website, click the "Help Centre" link in the top right