How to use the JoeZoo Help Centre

            In this article we show users how to find and use how-to articles, tutorial videos or submit a support ticket in the JoeZoo Help Centre.

            How to Get to the Help Centre

            Website

            From GetJoeZoo.com, click the Help Centre link at the top right of every page or by clicking the Help Centre button on the contact us page.


            Google Docs Add-on 

            From JoeZoo Express, click the Help button at the top of the add-on.


            App

            From JoeZoo's App, click the Help link at the top right of our app.


            What's in the Help Centre

            The JoeZoo Help Centre is divided into 6 sections:
            1. Installation & Set Up - articles to explain what JoeZoo is and to help a teacher, student, parent or school install and set up JoeZoo
            2. User Guides - a complete guide to ever JoeZoo tool and feature for each user type
            3. Rubrics - articles to show how-to import, create, copy and share rubrics
            4. Comments - articles to show how-to create, copy and share comment sets
            5. Monkey Checkers - articles to introduce teachers and students to our writing checkers and how to use them
            6. Feedback & Grading - articles that show teachers, students and peers to give feedback or grade with JoeZoo
            7. Feature Packages - introduction to each of the features included in our Insights and Improvement feature packages
            8. FAQ - answers to the most frequently asked questions about JoeZoo, its products and its policies
            9. Request a Feature - a form that let's users submit feature requests to the JoeZoo support team
            10. Submit Ticket - a form that let's users submit questions or bugs to the JoeZoo support team

            How to Use the Help Centre

            To find the resource you are looking for, search using a keyword like 'rubric' or browse all resources on our home page.

            If you can't find the answers you need, please submit a support ticket.





            Who Can Submit a Support Ticket

            JoeZoo takes student privacy very seriously.  As such we do not respond to support tickets sent by students.

            Teachers, Google Administrators and parents are welcome to submit support tickets, and we ask students to ask a teacher or parent to submit a support ticket on their behalf.

            Updated: 22 Sep 2018 06:31 AM
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